At Epic Play Consoles, we strive to ensure that you are completely satisfied with your purchase. If you are not satisfied, please review our policy below for returns and refunds.
Return Eligibility
Customers may request a return within 7 days of receiving their order. To be eligible, the item must be unused, in its original packaging, and in the same condition as received. Products that are damaged due to misuse or improper handling are not eligible for return.
Return Process
To initiate a return, please contact us at [email protected] with your order details and reason for return. Once your request is approved, we will provide instructions on how to proceed with the return.
Damaged or Defective Items
If you receive a damaged or defective product, you must notify us within 48 hours of delivery. We may request images or videos as proof before approving a replacement or refund.
Refunds
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5 to 10 business days.
Exchanges
We only replace items if they are defective or damaged. Exchange requests must be made within 7 days of delivery.
Non-Returnable Items
Certain items may not be eligible for return, including products that are opened, used, or not in their original condition unless they are defective.
Return Shipping
Customers may be responsible for return shipping costs unless the item received is defective or incorrect. Shipping charges are non-refundable.
Late or Missing Refunds
If you have not received your refund within the stated time frame, please contact us at [email protected] for assistance.
Contact Us
For any questions regarding returns or refunds, feel free to contact us at:
Email: [email protected]